FAQs

Unfortunately, no. We need adequate time to meet your pets, schedule a New Client Consultation, and prepare your visit instructions. Please allow 7-10 days for onboarding, so that we are fully prepared to give your pet the best care.

Generally, once you’re all set up on our servers, you need to book in by 5 pm on Wednesday for the following week. For some longer services and travel care you will want to book as far in advance as possible to ensure availability.

For holidays, we send out email reminders with cut-off times.

We care deeply about your security. This is why we ask for two access methods when you sign up with us.

The primary method would be a keyless entry, an attached garage, or a key. Keys are safely secured in one of our lock boxes at your home.

The secondary method can be any backup method, most commonly a second copy of your key that stays on file. All of our keys are coded with a code that isn’t associated with your personal information.

Everything should be discussed at the Meet and Greet.

If anything changes, please call and let the team know, or if it’s just for a specific day, you can leave a note on the visit in your app. You can update your info by logging into your account anytime- whenever it’s most convenient for you. You are also welcome to give us a call to discuss changes. For travel care, If we haven’t seen your crew in a few months, we will proactively reach out to review our info and see if anything has changed.

Google, Facebook, or on our website!

Fear-free is a specific methodology we use throughout our training. We want pets to be happy to interact with us! We actively try to reduce stress in as many ways as possible. Our Team Members are trained on recognizing signs of stress in dogs, and we are very patient when working with nervous or anxious dogs. We give them the time and space they need to become friends with us. We also integrate cooperative care principles into our work, for example making a task into a game!

We don’t use prong collars, pinch collars, or shock collars. We use positive reinforcement and encouragement, and give as much autonomy, or freedom of choice, to animals as we can while always keeping them safe. We never force dogs to walk if they don’t want to. We don’t drag dogs, do any leash corrections, or jerk them around. We want to make each visit and interaction a positive experience so every animal is having fun and is happy the next time they see us.

We use treats, toys, and verbal encouragement to keep things positive all the time. Just a spoonful of sugar at all times with Merry Puppins!